Surgery Opening Hours

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Surgery Consulting Hours

Monday to Friday:

• 9.00am - 12.30pm
• 2.30pm - 5.15pm

Evening Surgery

• 5.30pm - 7pm (Tues evening)

Telephone Consultation:

Need to speak to the doctor but don’t necessarily need to “see” the doctor?  You can book a telephone consultation for your day/doctor of choice.  We have bookable telephone appointments from 4-5pm every day with a different doctor each day.  These are useful if you don’t actually need to see the doctor in person or for follow-up appointments for the doctor to check how you are.  Your GP may suggest a telephone consultation for your next appointment.  These appointments can be booked in the usual way.  If you are unsure whether a telephone appointment would be suitable for you, we would be happy to advise.

HOW TO MAKE AN APPOINTMENT

Appointments can be made by telephoning or calling in at Reception, between the hours of 8.00am and 6.00pm, Monday to Friday.

Pre-bookable appointments are available a few weeks in advance. It is usually possible to get an appointment with a named doctor or nurse within 7 working days and any doctor within 48 hours.

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EMERGENCY APPOINTMENTS

If you feel that you have a problem which needs to be dealt with the same day please ring the surgery and inform the receptionist that you wish to be seen the same day. We have a Duty Doctor available each day who is responsible for dealing with home visits, emergency appointments (where there are no bookable appointments left) and advice over the telephone. Please use this service responsibly.

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EVENING SURGERIES

We hold 1 evening surgery per week from 5.30pm to 7pm. These appointments are intended for patients who are unable to attend during the day.

It is important to note that these appointments are not for emergencies and the Out of Hours Service will operate as normal. The surgery telephone number will continue to be diverted to NHS24 at 6pm every evening.

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TELEPHONE CONSULTATIONS 

Need to speak to the doctor but don’t necessarily need to “see” the doctor?  You can book a telephone consultation for your day/doctor of choice.  We have bookable telephone appointments from 4-5pm every day with a different doctor each day.  These are useful if you don’t actually need to see the doctor in person or for follow-up appointments for the doctor to check how you are.  Your GP may suggest a telephone consultation for your next appointment.  These appointments can be booked in the usual way.  If you are unsure whether a telephone appointment would be suitable for you, we would be happy to advise.

HOW TO REQUEST A HOME VISIT BETWEEN: 8.00am & 6.00pm

On average, seeing you at home takes four times as long for the Doctor, as seeing you in the surgery. There are also better facilities for examining and treating patients at the Health Centre.

If  however you are housebound because of illness or disability and require a home visit it would be most helpful to telephone the surgery before 10am. Visit requests after this time make it more difficult for the Doctors to plan their rounds and this may cause some delay.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.