HOW TO MAKE AN APPOINTMENT
Appointments can be made by telephoning or calling in at reception, between the hours of 8.00am and 6.00pm, Monday to Friday.
Pre-bookable appointments are available a few weeks in advance. It is usually possible to get an appointment with a named doctor or nurse within 7 working days and any doctor within 48 hours.
If you feel that you have a problem which needs to be dealt with the same day please ring the surgery and inform the receptionist that you wish to be seen the same day. We have Duty doctors available each day who are responsible for dealing with home visits, emergency appointments (where there are no bookable appointments left) and advice over the telephone. Please use this service responsibly.
We hold 1 evening surgery per week from 5.30pm to 7pm. These appointments are intended for patients who are unable to attend during the day.
It is important to note that these appointments are not for emergencies and the Out of Hours Service will operate as normal. The surgery telephone number will continue to be diverted to NHS24 at 6pm every evening.
Need to speak to the doctor but don’t necessarily need to “see” the doctor? You can book a telephone consultation for your day/doctor of choice. We have bookable telephone appointments available on most days but you may need to wait a few days if you wish a particular doctor.
Telephone Review appointments are useful if you don’t actually need to see the doctor in person, e.g. for follow-up appointments with the doctor to check how you are. Your GP may suggest a telephone consultation for your next appointment. These appointments can be booked in the usual way. If you are unsure whether a telephone appointment would be suitable for you, we would be happy to advise.
APPOINTMENT MONITORING & AVAILABILITY STANDARDS
In Tweeddale, we monitor the availability of our appointments on a weekly basis. We use a method approved by the Royal College of General Practitioners which is known as the “3rd available appointment” – this is a recognised international standard measure.
As a practice, we aim to supply the following appointment availability.
Patients can normally be assessed by a doctor or nurse within 2 working days
– if you require urgent medical attention, please inform the reception team. We have a Duty doctor every day who will assess your case and consult with you as necessary (either in person or by telephone).
Patients who request a named doctor or nurse are normally seen within 7 working days
– you can request a face-to-face or a bookable telephone appointment with the doctor or nurse of your choice. The standard of 7 days is pro rata to the number of days that the named person works per week and does not include weekends, public holidays or annual leave.
Patients who want to can make an appointment at least 48 hours in advance.
- we make appointments available for patients to book at least 2 weeks in advance but we strive to make appointments available up to 4-6 weeks in advance.
See the graph below for our most recent data on 3rd available appointments for doctors.
Click Here to see a graph below for our most recent data on 3rd available appointments for doctors. We acknowledge that are waiting times have been particularly high recently but please be reassured that we are working hard to correct this.
We welcome comments/feedback on our availability standards. Comments/suggestion forms are available at our practice reception or you can submit your feedback on this website via the Contact Us page.