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IT'S FLU VACCINATION SEASON AGAIN!

Saturday clinics are filling up fast ..... call now to book your appointment!

We are holding our popular Saturday Flu Clinics again this year ....

SATURDAY 13th OCTOBER 2018

and

SATURDAY 10th NOVEMBER 2018

Appointments will be available between 9am and 3pm on these dates.

No need to wait to be invited - please call to make your appointment now.

**Please note - Primary School Children will be vaccinated by their School Nurse at school.

Please contact your child's school for information on vaccination dates.**

For information on who is eligible for a free flu vaccine on the NHS, visit NHS Inform.

NHS Inform - Immunisations




 

Please note that the GP will not usually issue you with a fit/sick note unless you have been off work for more than 7 days. For the first 7 days your employer should be able to provide you with a 'self certificate'.

https://www.gov.uk/taking-sick-leave

We have recently reviewed our process for “sick lines” – now known as Fit Notes.

If a Fit Note is to be issued, it is important that it is done in a proper appointment so that the GP can carry out a full assessment of your care.

If you think you may need another Fit Note, please book a follow-up appointment with your usual GP. This can be either a bookable telephone appointment or a face-to-face appointment in the surgery. Please phone in advance.

 


Support if you are suffering from sight loss can be found at:

See the link below for the Highland Hospice Bereavement Support Service:

THE SCOTTISH GOVERNMENT HAS CHANGED IT'S GUIDANCE ON VITAMIN D - SEE LINK:

NHS Scotland is conducting its biennial patient survey.  If you receive this survey through the post please complete and return it.  NHS Scotland values your opinion.

NHS SCOTLAND PATIENT SURVEY


FOR TICK ADVICE SEE:

http://scotland.forestry.gov.uk/activities/walking/check-for-ticks

____________________________________________________________________________________________________

See the link below for information regarding how NHS Scotland will use information from GP patient records from May 2017.

SPIRE - Scottish Primary Care Information Resource

Connecting Carers Website

Musculosketel Advice and Triage Service

Feedback, Comments, Concerns & Complaints

We value all types of feedback from our patients.

If you have a comment, concern or suggestion about the service that you have received from the doctors or staff working for this practice (positive or negative), please let us know.

You can send your comments/suggestions to us via this website using the Contact Details page.  You can call us to speak to any member of the team or forms are available at the practice reception.  Feedback from our patients is important to us and always welcome.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

Citizens Advice Scotland (CAS) offer free advice and support for people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.  For more information visit the Citizens Advice Scotland website or call the local CAS office on 01397 705311.

If you wish to make a complaint, you can make your complaint in person, by phone, by email or in writing.  Any member of the practice team can help you with this process, which is explained in our information leaflet Tweeddale Medical Practice Complaints Handling Procedure.

We would aim to deal with any problems both quickly and effectively.  You will receive an acknowledgement within three working days, we will attempt to resolve your complaint in five working days.  If it is clear that your complaint is complex and/or needs further investigation, we will respond with a full explanation as soon as possible and within 20 working days.

It would be helpful if you could inform us of any problems as soon as possible after the incident has taken place, and at the latest, within 12 months.

In investigating your complaint, we aim to:

  • Find out what happened and what went wrong
  • Enable you, if you would like, to discuss the problem with those concerned
  • Ensure you receive an apology, if appropriate
  • Try to prevent the same thing happening in the future

If you are complaining on behalf of some else, in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would like to make a suggestion that you feel could improve the service we offer patients, please let us know by using the suggestion forms available from reception or by discussing with a member of staff.



 
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