Tweeddale Medical Practice will be changing their computer system at the end January 2008. We have

made the decision to change to a more advanced clinical system so that we will be able to improve

streamlining of patient care. This will be a big change for us but we will endeavour to minimise any

disruption to your services.

Will appointments be affected during the changeover?

On the whole, you will be able to book appointments as normal. However, there will be a short period at

the end of January/beginning of February when we will have to reduce how far in advance you can book

(up to 2 weeks ahead). This is to allow us to switch over the appointments system.

On the first day of our new system (Friday, 1st February), we will run a Duty Doctor system only for

emergencies but all other days will have bookable appointments as normal (this date has been slightly

amended since publication of our latest newsletter).

Will ordering of prescriptions be affected during the changeover?

You will be able to order your prescriptions as normal. We will try our best to meet the 48hr target during

this couple of weeks but patients could really help ease the pressure by allowing a bit more time between

ordering and collecting their prescription.

What will be different after the changeover?

The doctors, nurses and staff will take a little while to get used to the new computer system but we are

confident that, in the longer term, this will help us to improve our service to you. We would like to thank

you in advance for your patience and understanding during this extremely busy time and all members of

the practice team will try their very best to ensure that you are not adversely affected during this

changeover period.