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| Join the Practice |
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| If you wish to
join our Practice, please call in and our Receptionists will assist you to register with the
Practice by providing you with a Registration Pack. To ensure that
you, as a patient, have all the relevant information, as well as a
Registration Form and New Patient Questionnaire, this pack also includes
the following information leaflets:
 Practice
Leaflet
Quality of Service Standard
Complaints Procedure
Helping
Us To Help You
It would be most helpful for you to have your medical card with you.
New patients are always offered an appointment with the Practice Nurse or
Doctor, for an
initial health assessment as well as an explanation of the services we
provide.
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| How to make an appointment |
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| Appointments can be made by telephoning or calling in at Reception,
between the hours of 8.30am and 6pm Monday to Friday. If a consultation
is required urgently, please make this clear to the Receptionist and every
effort will be made to give you an appointment at a suitable time the same
day. |
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| How to request a home visit (between 9.00am and 6.00pm) |
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| The Doctors usually set off on their rounds about 10.00am. If you
require a home visit, it would be most helpful to telephone the surgery
before 9.30am. Visit requests after this time make it more difficult
for the Doctors to plan their rounds and this may cause some delay.
On average, seeing you at home takes four times as long for the Doctor as
seeing you in the surgery. |
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| How to request a consultation (evenings & weekends) |
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| By telephoning the Practice number, your call will be transferred
NHS24 and a trained Nurse Practitioner will speak to you about your
request. If NHS24 are unable to assist you with advice-only over the
telephone, they will then pass your request on to the Duty Doctor in Fort
William. The emergency cover is provided on a shared rota by local
GPs. The on-call Doctor will deal with your problem
seeing you at the Belford Hospital, or by a home visit, whichever is
appropriate. |
| <<The
Doctors |
contd>> |